Customer Service Agent

About Us

Since our first route in 1914, Greyhound has become a leading transportation company with the largest intercity bus service throughout North America. With operations throughout the U.S., Canada, and Mexico, and as a subsidiary of Flix North America since 2021, we continue to grow and transform our business and are committed to providing exceptional service to our clients. Join us as we carry on the tradition of taking people on a journey!

The Role

The Shop Sales Agent assists in various functions throughout the shop (aka terminal); including customer service, cash management, baggage duties, presentation and cleanliness of the terminal and buses, and overall customer experience from beginning to end.

Responsibilities:

• Directing customers throughout their time at the shop, assisting with correct loading areas, trip connections, etc.
• Provides schedule, routing, transfer, and current fare information to customers.
• Updates travel documents, schedule monitors, information boards, etc.; including PA system announcements.
• Runs ticket transactions with customers as well as baggage support; including service calls and phone sales, loading/unloading baggage, etc.
• Responsible for shipping duties; including calculating shipping costs, forwarding/receiving shipments, package/baggage tracking, etc.
• Assists with required shop reporting and documentation; including bus bills, inventory, End-of-Shift reports, bus servicing records, etc.
• Scheduling and coordinating bus fuelings, cleanings, fuel and lavatory dumps, etc.
• Assists with overall shop presentation, including monitoring cleanliness, lost and found items, etc.

Qualifications

• 1+ year of customer service experience preferred
• Cash handling experience
• Ability to handle packages and bags weighing up to 100 lbs
• Good problem solving and decision-making ability
• Strong communication skills
• Spanish fluency a plus

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply!