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Terms and Conditions

Terms of use

Greyhound Lines, Inc. Online Terms of Use

To download and/or print this Greyhound Lines, Inc. Online Terms of Use (“Terms”).

Please read these Terms carefully before using our websites, e-mails, and any online services provided by Greyhound Lines, Inc., Inc. and its subsidiaries (excluding Greyhound Lines, Inc. and its subsidiaries and FGI Canada Holdings Limited and its subsidiaries) (collectively, “Greyhound Lines, Inc.”, “we”, or “us”, or “our”) that post a link to these Terms (the “Service(s)”) regardless of how you access or use it. These Terms limit your rights and remedies and require arbitration of disputes and class action waiver.

By visiting or otherwise using the Service in any manner, you agree to the then posted Terms and any applicable Additional Terms (defined below), and to be bound by them, and that you have read and understood them. You also acknowledge, agree and consent to our data practices as described in our Online Privacy Policy. In some instances, additional or different terms, posted on the Service, apply to your use of certain parts of the Service (individually and collectively “Additional Terms”).  To the extent there is a conflict between these Terms and any Additional Terms, the Additional Terms will control unless the Additional Terms expressly state otherwise.

The Greyhound Lines, Inc. Service is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Service constitutes your agreement to all such terms, conditions, and notices. If you do not agree you may not use our Services.

Modification of These Terms of Use

Greyhound Lines, Inc. reserves the right to prospectively change the terms, conditions, and notices under which the Greyhound Lines, Inc. Services are offered, in whole or in part.

Links to Third Party Sites

The Greyhound Lines, Inc. Service may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of Greyhound Lines, Inc. and Greyhound Lines, Inc. is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Greyhound Lines, Inc. is not responsible for webcasting or any other form of transmission received from any Linked Site. Greyhound Lines, Inc. is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Greyhound Lines, Inc. of the site or any association with its operators.

No Unlawful or Prohibited Use

As a condition of your use of the Greyhound Lines, Inc. Service, you warrant to Greyhound Lines, Inc. that you will not use the Greyhound Lines, Inc. Service for any purpose that is unlawful, or prohibited by these terms, conditions, and notices. You may not use the Greyhound Lines, Inc. Service in any manner which could damage, disable, overburden, or impair the Greyhound Lines, Inc. Service or interfere with any other party's use and enjoyment of the Greyhound Lines, Inc. Service. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Greyhound Lines, Inc. Service.

Materials Provided to Greyhound Lines, Inc. or Posted At Any Greyhound Lines, Inc. Service

Greyhound Lines, Inc. does not claim ownership of the materials you provide to Greyhound Lines, Inc. (including feedback and suggestions) or that you post, upload, input or submit to any Greyhound Lines, Inc. Service or its associated services (collectively “Submissions”). However, by posting, uploading, inputting, providing or submitting your Submission, you are granting Greyhound Lines, Inc., its affiliated companies and necessary sub-licensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with Submission. No compensation will be paid with respect to the use of your Submission, as provided herein. Greyhound Lines, Inc. is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in Greyhound Lines, Inc.'s sole discretion. By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.

Liability Disclaimer

The information, software, products, and services included in or available through the Greyhound Lines, Inc. Service may include inaccuracies or typographical errors. Changes are periodically added to the information herein. Greyhound Lines, Inc. and/or its suppliers may make improvements and/or changes in the Greyhound Lines, Inc. Service at any time. Advice received via the Greyhound Lines, Inc. Service should not be relied upon for personal, medical, legal or financial decisions and you should consult an appropriate professional for specific advice tailored to your situation.

To the fullest extent permissible by applicable law, Greyhound Lines, Inc. and their direct and indirect parents, subsidiaries, affiliates, and each of their respective employees, directors, members, managers, shareholders, agents, vendors, licensors, licensees, contractors, customers, successors, and assigns (collectively, “Greyhound Lines, Inc. Parties”) make no representations about the suitability, reliability, availability, timeliness, and accuracy of the information, software, products, services and related graphics contained on the Greyhound Lines, Inc. Service for any purpose. To the maximum extent permitted by applicable law, all such information, software, products, services and related graphics are provided “as is” without warranty or condition of any kind. Greyhound Lines, Inc. Parties hereby disclaim all warranties and conditions with regard to this information, software, products, services and related graphics, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title and non-infringement.

To the maximum extent permitted by applicable law, in no event shall Greyhound Lines, Inc. Parties be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Greyhound Lines, Inc. Service, with the delay or inability to use the Greyhound Lines, Inc. Service or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the Greyhound Lines, Inc. Service or otherwise arising out of the use of the Greyhound Lines, Inc. Service, whether based on contract, tort, negligence, strict liability or otherwise, even if Greyhound Lines, Inc. Parties has been advised of the possibility of damages. Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. If you are dissatisfied with any portion of the Greyhound Lines, Inc. Service, or with any of these terms of use, you sole and exclusive remedy is to discontinue using the Greyhound Lines, Inc. Service.

Termination/Access Restriction

Greyhound Lines, Inc. reserves the right, in its sole discretion, to terminate your access to the Services and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of Ohio, U.S.A. and you hereby consent to the exclusive jurisdiction and venue of courts in Hamilton County, Ohio, U.S.A. in all disputes arising out of or relating to the use of the Services. Use of the Services is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Greyhound Lines, Inc. as a result of this agreement or use of the Services. Greyhound Lines, Inc.’s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Greyhound Lines, Inc.’s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Services or information provided to or gathered by Greyhound Lines, Inc. with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Greyhound Lines, Inc. with respect to the Services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Greyhound Lines, Inc. with respect to the Services. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be drawn up in English.


Greyhound Lines, Inc. and you agree that it would be advantageous to discuss and hopefully resolve any disputes before formal proceedings are initiated; provided, however, that Greyhound Lines, Inc. need not do so in circumstances where its claims of Intellectual Property rights are concerned (“IP Disputes,” with all other disputes referred to as “General Disputes”). The party making a claim – whether you or Greyhound Lines, Inc. – shall send a letter to the other side briefly summarizing the claim and the request for relief. If Greyhound Lines, Inc. is making a claim, the letter shall be sent, via email, to the email address listed in your Greyhound Lines, Inc. account, if applicable. If no such information exists or if such information is not current, then we have no notification or delay obligations under this section. If you are making a claim, the letter shall be sent to Greyhound Lines, Inc., 600 Vine Street, Suite 1400, Cincinnati, Ohio 45202 (Attn: General Counsel). If the dispute is not resolved within sixty (60) days after notification, the claimant may proceed to initiate proceedings as set forth in this section. Either you or Greyhound Lines, Inc., however, may seek provisional remedies (such as preliminary injunctive relief, subject to these Terms before the expiration of this sixty (60)-day period.

All actions or proceedings arising in connection with, touching upon or relating to any dispute, or the scope of the provisions of this section, shall be submitted to JAMS ( for final and binding arbitration under its Comprehensive Arbitration Rules and Procedures if the matter in dispute is over $250,000 or under its Streamlined Arbitration Rules and Procedures if the matter in dispute is $250,000 or less, to be held in Hamilton County, Ohio, before a single arbitrator. If the matter in dispute is between Greyhound Lines, Inc. and a consumer, the matter shall be submitted to JAMS in accordance with its Policy on Consumer Arbitration Pursuant to Pre-Dispute Clauses Minimum Standards of Procedural Fairness. The arbitrator shall be selected by mutual agreement of the parties or, if the parties cannot agree, then by striking from a list of arbitrators supplied by JAMS.  We may have the right to pay the JAMS fees if required for arbitration to be enforceable.  The arbitration shall be a confidential proceeding, closed to the general public; provided, however, that a party may disclose information relating to the arbitration proceedings to its and its affiliates’ lawyers, insurance providers, auditors and other professional advisers.  The fact that there is a dispute between the parties that is the subject of arbitration shall be confidential to the same extent. The arbitrator shall issue a written opinion stating the essential findings and conclusions upon which the arbitrator’s award is based.  Neither party shall be entitled or permitted to commence or maintain any action in a court of law with respect to any matter in dispute until such matter shall have been submitted to arbitration as herein provided and then only for the enforcement of the arbitrator’s award; provided, however, that prior to the appointment of the arbitrator or for remedies beyond the jurisdiction of an arbitrator, at any time, either party may seek pendente lite relief (subject to the provisions of these Terms waiving or limiting that relief) in a court of competent jurisdiction in Hamilton County, Ohio or, if sought by Greyhound Lines, Inc., such other court that may have jurisdiction over you, without thereby waiving its right to arbitration of the dispute or controversy under this section; provided further, however, that the losing party shall have fifteen (15) business days after the issuance of the arbitrator’s decision to fully comply with such decision, after which the prevailing party may enforce such decision by a petition to the Hamilton County Court of Common Pleas or, in the case of you, such other court having jurisdiction over you, which may be made ex parte, for confirmation and enforcement of the award.

Class Action Waiver

As permitted by applicable law, both you and Greyhound Lines, Inc. waive the right to bring any dispute as a class, consolidated, representative, collective, or private attorney general action, or to participate in a class, consolidated, representative, collective, or private attorney general action regarding any dispute brought by anyone else. Notwithstanding any provision in the JAMS Comprehensive Arbitration Rules and Procedures to the contrary, the arbitrator shall not have the authority or any jurisdiction to hear the arbitration as a class, consolidated, representative, or private attorney general action or to consolidate, join, or otherwise combine the disputes of different persons into one proceeding. Notwithstanding the arbitration provision set forth above, if the provision regarding waiver of class, collective, representative, and private attorney general claims of this section is found to be void or otherwise unenforceable, any such class, collective, representative, or private attorney general claims must be heard and determined through an appropriate court proceeding, and not in arbitration.


The names of actual companies and products mentioned herein may be the trademarks of their respective owners and no association with any real company, organization, product, person, or event is intended or should be inferred.

Copyright and Trademark Notices

All contents of the Greyhound Lines, Inc. Services are copyright protected by Greyhound Lines, Inc. and/or its suppliers. All rights reserved.
Any rights not expressly granted herein are reserved.

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